Issuing a refund in Generush is simple.

In your Admin Dashboard find the donation you wish to refund.
You can search by Name, Amount, Date, Cause or Transaction ID if you have it.

Once you find the transaction, click on it.

The transaction dialog window will open.
On the bottom left click Refund transaction

Click the confirm button and the transaction is refunded.

Refunds to credit or debit cards can take up to 7-10 days to appear in the donor’s account.


To view a refunded transaction, uncheck the ‘Show only captured donation’ box.

All refunded and rejected transactions can now be viewed.
Both the status and transaction dialog window will indicate the refund.