The simplest way to reach your admin portal is to type yoursubdomain–admin.generush.org into your browser. You will then be prompted to enter your email and password.

Alternatively, you can go to yoursubdomain.generush.org and scroll down to the footer of the page. Then click: Admin Login.

In your Admin Dashboard select Activities on the left menu. Find the donation you wish to refund.
You can search by Name, Amount, Date, Cause or Transaction ID if you have it.

Once you find the transaction, click on it.

The transaction dialog window will open. On the bottom left click Refund transaction

Click the confirm button and the transaction is refunded.

Refunds to credit or debit cards can take up to 7-10 days to appear in the donor’s account.

More info here.

In your admin dashboard by select Recurring Donations on the left menu, find the active schedule, and selecting the gear icon in the bottom right corner.

There you can edit the details or stop a schedule.

In your admin dashboard select Settings in the left menu.

Select Edit Organization button on the right near the top.

Scroll down to Organization Options and toggle the button next to Allow donors to cover processing fees.

Scroll to the bottom and select Save.

You can enter off-line transactions into Generush (cash or checks you have received).

This allows for seamless and easier record keeping and reporting.

Select Virtual Terminal in the left menu on your dashboard. A window will open where you can record a Check or Cash donation as well as making a Credit Card or E-Check transaction by selecting the transaction type and completing the information and clicking CREATE at the bottom of the window.

In the Activities view. uncheck the box just below the search button labeled “Show only captured/settled transactions” then click the Search button.

Any rejected or refunded transactions will be labeled in red. You can select the transaction to see more details.

Select Settings in the left menu.

Select Edit Organization on the upper right.

Scroll down an toggle Accept E-Check donations on all causes.

Scroll to the bottom and select Save.

You can not delete a cause because previous transactions would have no place to rest.

However you can hide a cause so it can’t be viewed or donated to.

Select Causes in the left menu.

Click the edit button on the cause you wish to hide.

Scroll down and tick Hide this cause and prevent people from viewing it.

Scroll to the bottom and select Save.

Hidden causes can be viewed and edited in the Hidden Causes tab on the cause page.